Improving
Customers are at the heart of service design.
When service processes providing a holistic service to the user, the activity of customers and staff will synchronize. Then, customer experience and satisfaction had been improving as well as team efficiency.
Service Design Essence
Provides a great customer experience while balancing stakeholders’ activity.
Customer Experience Journey
Understand customer need-points and design a seamless solution for customers.
Customer Experience Journey
Understand customer need-points and design a seamless solution for customers.
Service Design
Good service will bring customers back and strengthen loyalty to a brand.
Service Design
Good service will bring customers back and strengthen loyalty to a brand.
Co-Creation Workshop
Reinforce stakeholders to tackle a difficult problem together with the creative process. Collaborative making new solutions, products or services to achieve the goals.
Co-Creation Workshop
Reinforce stakeholders to tackle a difficult problem together with the creative process. Collaborative making new solutions, products or services to achieve the goals.
Customer Experience & Satisfaction Measurement
Measure and analyze customer experience at all touchpoints along the customer journey no matter good or bad. And use insights to adjust your strategy.
Measure and analyze customer experience at all touchpoints along the customer journey no matter good or bad. And use insights to adjust your strategy.
Research & Data Analytics for Service Development
- Industry Analysis
- Business Analysis
- Trend Analysis
- Competitor Analysis
- Business Optimization Solutions
- Data Strategy
- Business Analysis
- Business Optimization Solutions
- Root Cause Analysis
- Customer Analysis
- User Needs & Unmet Needs
- User Behaviors, Experiences, and Pain point
- Customer Journey
- Customer Segmentation
- Customer Engagement
- User Testing
- Brand Measurement
- Brand Analysis
- Brand Health Check
- Brand Strategy
- Branding Guide
- Corporate Identity Design
- Brand Communication Direction
- Innovative user-centered solutions
- Concept Testing
- Design Development
- Co-Creation Workshop
- Visualizations of the stakeholder ecosystems